94% of people skip a business after reading one bad review. We reply in your voice within 60 minutes — 24/7 — so the next customer reads your answer, not just their anger. You do nothing. Ever.
"Waited 25 minutes for a flat white and it was cold. Server was rude. Won't be back."
Hi Aiden — I'm really sorry your visit fell short of what we aim for. A 25-minute wait isn't our standard, and the way you were spoken to isn't either. I'd love to make it right — could you email me at hello@brunswickcafe.com.au so I can shout you a coffee and pass your feedback to the team directly?
— Jess, Owner
One saved customer pays for the year. Your reputation took years to build — protect it in minutes.
We reply on your behalf, directly on
BrightLocal 2024: 88% of customers won't choose a business under 4★, and they trust the owner's reply almost as much as the review itself. Silence reads as guilt. A calm, fast reply tells the next 100 readers you care — and Google rewards you with higher local rankings for it.
Other tools hand you another dashboard to babysit. We don't. Our team writes and posts every reply for you, so the only thing that changes about your week is your star rating going up.
Generic replies make customers trust you less. We train our AI on your tone, sign-off and house rules during onboarding, so every reply reads like you typed it at the bar after service — because it represents you.
A negative review left unanswered for 24 hours costs you ~30% more lost bookings. The moment one lands we alert you and post a calm, professional reply — usually before you've finished your coffee.
One 15-minute onboarding call connects us to your Google Business profile. You never log into Google again — and you never miss a review again, even at 2am on a Sunday.
One short email every Monday: every review, every reply, your star trend, and what to celebrate this week. No dashboard guilt. No notifications buzzing during dinner.
Tone shift, new dish on the menu, a staff member who needs protecting? Reply to any email. A real person — not a chatbot — answers within hours, not days.
You do steps 1 and 2 — once. We handle every Google reply after that, and only ping you when a real human decision is needed.
Pick a plan, start your 14-day free trial. No credit card.
Send us your Google Business Profile URL — that's the only thing we need from you.
Stars lie. A 4★ review can still bury complaints. Our AI reads the content, sentiment, and intent — and only flags reviews that actually matter.
When a review needs your eyes, we text and email you. Otherwise we post a professional reply on Google in your voice — within the hour.
Pick a plan, start your 14-day free trial. No credit card.
Send us your Google Business Profile URL — that's the only thing we need from you.
Stars lie. A 4★ review can still bury complaints. Our AI reads the content, sentiment, and intent — and only flags reviews that actually matter.
When a review needs your eyes, we text and email you. Otherwise we post a professional reply on Google in your voice — within the hour.
Type your business name. In seconds we'll pull your real Google reviews and draft replies the way we'd actually post them — so you can judge the quality before you ever pay a cent.
Cold coffee. Rude server. Won't be back.
Hey Aiden, that's not how we want anyone to leave. I'd love to put it right — email me directly and the next round is on the house.
Owner reached out within the hour, sorted everything. Coming back next weekend.
Reviews replied to within an hour are 4× more likely to be edited or removed by the customer. We watch 24/7 — so by the time you hear about a 1★, our calm, professional reply is already live and pulling readers back to your side.
Terrible service. Waited 40 minutes for a table and the staff ignored us. Food was cold. Never coming back.
Hi John, I'm truly sorry your visit didn't meet the standard we hold ourselves to. A 40-minute wait and cold food is unacceptable — I'd like to make this right personally. Please reach out to me at hello@example.com.au and I'll ensure your next experience is on us.
— Posted by Review Shield in 47 seconds
Businesses using Review Shield resolve bad reviews 3× faster than those handling replies themselves. Speed matters — customers who get a response within the first hour are far more likely to update or remove their negative review.
Whether it's 2pm or 2am, we're watching your reviews so you don't have to. Negative sentiment triggers an instant alert to you and a careful, professional reply from us — while you sleep.
The average hospitality customer is worth $1,200/year. Our Starter plan costs less than one lunch. Flat monthly AUD, fully managed, cancel anytime.
Single location just getting started.
Scaling businesses & multiple channels.
Multi-location groups & franchises.
"We went from 3.8 to 4.6 stars in two months. I've never logged into anything — they just handle it. Replies sound exactly like me."
"A fake 1-star landed at 11pm Saturday. Review Shield texted me, posted a calm reply, and had it disputed with Google before I opened Sunday."
"Best money I spend. There's literally nothing I have to do. The Monday summary is the only thing I read, and it's always good news."
No. Review Shield is a fully managed service. Once you've had your 15-minute onboarding call, you literally do nothing — we handle every reply behind the scenes and email you a summary each Monday.
Our trained AI drafts the reply in your voice, and a member of our team reviews anything sensitive before it's posted. You get a real, thoughtful reply — not a template — every single time.
No. During onboarding we capture your tone, sign-off, house rules and brand glossary. Most owners can't tell our replies apart from ones they'd write themselves — customers comment on how personal they feel.
Google Business, Yelp, TripAdvisor, Facebook and Trustpilot. Google is included on every plan; the others are unlocked on Growth and Pro.
We flag them, post a calm fact-based reply, and file the platform's removal request on your behalf. You get a copy of everything in your weekly email.
Never. During your onboarding call we use Google's official authorization flow — we get permission to reply, nothing more. You can revoke access anytime from your Google account.
Every week you wait, more buyers scroll past your unanswered reviews. 60 seconds to sign up, one 15-minute call, then it's off your plate for good.
14-day free trial · No credit card · Cancel anytime