One bad review is quietly costing you customers
This is a founder-led service — I read every reply before it goes live, in your voice, so the next customer reads your answer, not just their anger. The owner's reply matters almost as much as the review itself.
Your weekly summary"Waited 25 minutes for a flat white and it was cold. Server was rude. Won't be back."
Hi Daniel — I'm really sorry your visit fell short of what we aim for. A 25-minute wait isn't our standard, and the way you were spoken to isn't either. I'd love to make it right — could you email me at hello@brunswickcafe.com.au so I can shout you a coffee and pass your feedback to the team directly?
— Jess, Owner
One saved customer pays for the year. Your reputation took years to build — protect it in minutes.
We reply on your behalf, directly on Google Business Profile
89% read reviews before they walk in. One silent 1★ sends them next door.
BrightLocal 2024: 88% of customers won't choose a business under 4★, and they trust the owner's reply almost as much as the review itself. Silence reads as guilt. A calm, fast reply tells the next 100 readers you care — and Google rewards you with higher local rankings for it.
- Reviews land at 2am — every silent hour, more buyers scroll past
- A good reply takes 20+ minutes you don't have at 7pm Friday
- One defensive sentence can do more damage than the review itself
- Google ranks owners who reply consistently above those who don't
You hand it over. We handle the rest.
Founder-led, not another dashboard
Most tools hand you software and wish you luck. I don't. I write and post every reply for you, personally — so the only thing that changes about your week is your star rating going up.
Sounds exactly like you
Generic replies make customers trust you less. During onboarding I capture your tone, sign-off and house rules, then review every AI-drafted reply before it goes live — so it reads like you typed it yourself.
Bad reviews handled quickly
Studies show reviews replied to within an hour are far more likely to be revised. The moment one lands I alert you and post a calm, professional reply — usually the same day.
Connected once, working forever
One 15-minute onboarding call connects me to your Google Business Profile via Google's official OAuth. You never log into Google again — and you never miss a review again.
Your Monday inbox, calmer
One short email every Monday: every review, every reply, your star trend, and what to celebrate this week. No dashboard guilt. No notifications buzzing during dinner.
A real person, one reply away
Tone shift, new dish on the menu, a staff member who needs protecting? Reply to any email — I answer personally, usually the same day.
Five minutes of setup. A lifetime of quiet weekends.
You do steps 1 and 2 — once. We handle every Google reply after that, and only ping you when a real human decision is needed.
Sign up in 60 seconds
Pick a plan, start your 14-day free trial. No credit card.
Connect your Google listing
Send us your Google Business Profile URL — that's the only thing we need from you.
Our AI reads the review — not just the stars
Stars lie. A 4★ review can still bury complaints. Our AI reads the content, sentiment, and intent — and only flags reviews that actually matter.
Email + SMS alerts + a reply on Google
When a review needs your eyes, we text and email you. Otherwise we post a professional reply on Google in your voice — within the hour.
See how Review Shield works — sample demo
A quick preview of what a reply from us looks like on a 1★ review. This isn't connected to your live Google profile — it's a sample so you can judge the tone before you sign up.
Cold coffee. Rude server. Won't be back.
Hey Aiden, that's not how we want anyone to leave. I'd love to put it right — email me directly and the next round is on the house.
The fastest reply wins the next customer.
Reviews replied to within an hour are 4× more likely to be edited or removed by the customer. We watch 24/7 — so by the time you hear about a 1★, our calm, professional reply is already live and pulling readers back to your side.
Terrible service. Waited 40 minutes for a table and the staff ignored us. Food was cold. Never coming back.
Hi John, I'm truly sorry your visit didn't meet the standard we hold ourselves to. A 40-minute wait and cold food is unacceptable — I'd like to make this right personally. Please reach out to me at hello@example.com.au and I'll ensure your next experience is on us.
— Posted by Review Shield in 47 seconds
Reviews replied to within an hour are far more likely to be edited or removed by the customer (BrightLocal). I aim to have your reply live before you've read the notification.
AI drafts, I review. No reply goes live on your Google profile without a human — me — reading it first. That's the difference between founder-led and set-and-forget software.
One saved customer covers the whole year.
The average hospitality customer is worth $1,200/year. Our Starter plan costs less than one lunch. Flat monthly AUD, fully managed, cancel anytime.
Single location just getting started.
Founding members: half price for life.
- 1 business location
- Up to 50 reviews / month managed
- Replies in your brand voice
- Google Business Profile
- Bad review email alerts
- Weekly summary email
- Email support
Scaling businesses with multiple locations.
Founding members: half price for life.
- Founder reviews every reply before posting
- Up to 3 locations
- Unlimited reviews managed
- Google Business Profile — all locations
- Custom tone & house rules
- Instant SMS + email bad review alerts
- Priority email support
Multi-location groups & franchises.
Founding members: half price for life.
- Unlimited locations
- Unlimited reviews managed
- Direct line to the founder
- Same-day founder response
- SMS + push + email bad review alerts
- Priority escalation for negative reviews
- Priority email support with same-day response
First 50 businesses get 50% off — for life.
47 of 50 spots remaining
I'm launching Review Shield with a small group of founding members. In exchange for your early feedback, you lock in half price for as long as you stay — no expiry, no fine print.
- 50% off every plan, forever
- Direct line to me — the founder — for the first 90 days
- First review reply live within 24 hours of signup
- Cancel any month. If you cancel and come back, you keep your rate.
Questions, answered.
Is there an app to install or a dashboard to learn?
No. Review Shield is a fully managed service. Once you've had your 15-minute onboarding call, you literally do nothing — we handle every reply behind the scenes and email you a summary each Monday.
Who actually writes the replies?
AI drafts the reply in your voice, and I — the founder — personally review every one before it's posted. You get a real, thoughtful reply, not an unchecked template.
Will replies sound like a robot wrote them?
No. During onboarding we capture your tone, sign-off, house rules and brand glossary, and I edit each reply before it goes live.
What review platforms do you cover?
Google Business Profile only, right now. That's the platform that moves local rankings and where most customers look first. Other platforms are on the roadmap.
What happens with defamatory or fake reviews?
I post a calm, fact-based public reply on your behalf. If the review violates Google's policies, I can guide you on next steps.
Do I need to give you my Google password?
Never. During your onboarding call we use Google's official OAuth flow — I get permission to reply, nothing more. You can revoke access anytime from your Google account.
Stop losing customers to silence.
Every week you wait, more buyers scroll past your unanswered reviews. 60 seconds to sign up, one 15-minute call, then it's off your plate for good.
14-day free trial · No credit card · Cancel anytime